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Privacy Policy


Distinctive Molds® is committed to ensuring the privacy of our customer’s personal information and this privacy notice is designed to voluntarily comply with current privacy legislation. 

COLLECTION AND USE OF PERSONAL INFORMATION 

Distinctive Molds® limits its requests for information to what is required to ensure accurate customer service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, email address, credit card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used. 

Navigation Information 

Even if you do not make a purchase on our site, we have the ability to track usage of our website, including what pages are visited, what products are viewed, and the third-party sides that led you to Distinctive Molds®. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions. 

Information Voluntarily Provided 

There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers. 

Marketing Information 

Distinctive Molds® does not sell or otherwise share your personal information with anyone else such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. 

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION 

Distinctive Molds® will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Distinctive Molds® service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities we will not disclose your personal information to any third party without your written consent unless required to do so by law. 

Distinctive Molds® keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored. 

Distinctive Molds®, as with many other websites, makes use of “cookies” to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information and to deliver a more personalized shopping experience. 

ACCURACY AND PROTECTION OF PERSONAL INFORMATION 

Distinctive Molds® relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons. 

Transaction Security 

In order to make every effort to ensure that your experience at www.distinctivemolds.com is secure, we use encryption technology to protect you against the loss, misuse or alteration of personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). 

To be sure you are browsing secure pages for transactions, check your web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the website address to indicate that you are in a secure environment.

www.distinctivemolds.com Safe Shopping Guarantee 

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at www.distinctivemolds.com. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent changes. For more information on the FCBA visit http://sss.ftc.gov/. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card you must notify your credit card provider in accordance with its reporting rules and procedures. 

ACCESS TO PERSONAL INFORMATION

Distinctive Molds® is committed to ensuring that we have no personal information about customers that is not absolutely necessary to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.